Additional Roles Reimbursement Scheme (ARRS)

Please watch this video for more information on ARRS Roles: https://www.youtube.com/watch?v=0aMbG28sYLY

Find out more on each of the ARRS roles in the videos below.

(Please note that South Havering PCN do not currently employ staff in every role described in the video).

Social Prescriber Link Workers: https://southhaveringpcn.org.uk/social-prescribers-1   

Social Prescribing Link Workers connect people with local services providing support on welfare, debt, housing or employment as well as community activities and voluntary services that can help improve their health and wellbeing.

Care Coordinators: https://southhaveringpcn.org.uk/personalised-care-team

Care coordinators are a central primary care service who coordinate, review and navigate to ensure patients and carers are able to access the services and support they require.

Health & Wellbeing Coaches: https://southhaveringpcn.org.uk/personalised-care-team

A Health and Wellbeing Coach takes a holistic approach; to support, educate and motivate patients to take a more active role in their own health and physical wellbeing, and make positive and confident behavioural changes.

The Pharmacy Team:

Clinical Pharmacists:

Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. Clinical Pharmacists under take clinical medication reviews to proactively manage people with complex medication use, especially for the elderly, people in care homes and those with multiple conditions.

Pharmacy Technicians:

Pharmacy Technicians complement the work of the clinical  pharmacists by using their pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing and where appropriate, informing patients and other members of the Primary Care Network (PCN) workforce. Work is often under the direction of clinical pharmacists as part of the PCN pharmacy team.

Click on each image above to visit the page for each of our health professionals

Page last reviewed: 06 January 2026
Page created: 06 January 2026